Terms and Conditions


Please read the following terms and conditions and the linked Privacy Policy carefully, before you may use www.bhawikabajaj.com (hereinafter referred to as “Website” or “Site” or “Bhawikabajaj.com” or “we” or “our” or “us” or “company”), as your use of the service is subject to your acceptance of and compliance with the following terms and conditions (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”). The Site allows you to browse, select and purchase Clothing and Accessories (“Goods” or “Products” or “Services”). In these Terms, references to "You" or "User" shall mean the end user accessing the Website, its contents, and using the Services offered through the Website.


By subscribing to, using any of our services, or making any purchases through this website, you agree to accept the supply terms and to be legally bound by them. In addition to the foregoing, you will be bound by the website's terms of service or any additional terms of service displayed with the product selection. If the supply terms and the additional terms conflict, the additional terms shall take precedence in relation to that sale.


  • Introduction

    Bhawikabajaj.com is an Internet-based content and e-commerce portal operated by Kanupriya, a company incorporated under the laws of India. This site is made available to you on the condition that you accept it without modification of any of the terms, conditions, and notices contained in this agreement, if any modifications are made it will be posted on this site from time to time. Bhawika Bajaj reserves the right, at its sole discretion, to reject a User's registration without assigning any reason. 


    The Company may amend this Agreement and/or the Privacy Policy at any time by posting a revised version on the Site. All updates and amendments shall be notified on the website. The revised version will be effective at the time we post it on the Site, and in the event, you continue to use our Site, you are impliedly agreeing to the revised T&C and Privacy Policy expressed herein.


    In addition, if the revised version of this Agreement includes a Substantial Change, we will provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. We encourage you to regularly check for changes or updates to the terms of this Agreement. For the purpose of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.


    Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between Bhawika Bajaj and you. If you visit, use, or shop at the site (or any future site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.


  • Privacy Policy:

    To learn more about our policies, please see our Privacy Policy, which also applies to your visit to Bhawikabajaj.com. The User acknowledges that he has read and fully comprehends Bhawikabajaj.com's Privacy Policy and gives his approval, expression, and agreement. The user also agrees that he is comfortable with the terms and information in the privacy policy.


  • User Account, Password, and Security:

    Although it is not necessary to register with us in order to access our website, we do encourage you to do so in order to protect your privacy. All actions taken using your password or account are your exclusive responsibility. Bhawikabajaj.com cannot and will not be liable for any loss or damage resulting from your failure to comply with this Section, in regard to this you agree to (a) immediately notify them of any unauthorized use of your password or account or any other security breach and (b) make sure you exit from your account at the end of each session. 


    Bhawikabajaj.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


  • Intellectual Property Right

    Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Bhawikabajaj.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Bhawikabajaj.com without obtaining authorization from us. 


    Any violation, illegal or unauthorized usage of our intellectual property rights, whether registered or under registration, will be liable for legal action.


  • Site Access

    Website grants you limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, published, licensed, or otherwise exploited for any commercial purpose without express written consent of the Website.


    You may not use any proprietary information (including images, text, page layout, or form) of the Website and our affiliates without express written consent. You may not use any meta tags or any other hidden text utilizing Bhawikabajaj.com name or trademarks without the express written consent of Bhawikabajaj.com. Any unauthorized use terminates the permission granted by Bhawikabajaj.com.


    You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Bhawikabajaj.com so long as the link does not portray Bhawikabajaj.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.


    You may not use any Bhawikabajaj.com logo or other proprietary graphic or trademark as part of the link without express written permission.


  • Electronic Communications and Subscriptions 

    As a condition of purchase, the Site requires your permission to send you administrative and promotional emails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you with any information regarding such change. By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. To buy any item from the Site, you must first register for an account. Registration is necessary so that you can easily print your orders and view your previous purchases.


  • Reviews, Comments, Communications, And Other Content

    Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam.


    You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Bhawikabajaj.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.


    If you do post content or submit material, and unless we indicate otherwise, you grant bhawikabajaj.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.


    You grant bhawikabajaj.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify bhawikabajaj.com or its affiliates for all claims resulting from content you supply.


    Bhawikabajaj.com has the right but not the obligation to monitor and edit or remove any activity or content. Bhawikabajaj.com takes no responsibility and assumes no liability for any content posted by you or any third party.

  • Product Description 

    Bhawikabajaj.com and its affiliates attempt to be as accurate as possible with its Users in identifying products of their choice by providing visual representations on this Site with utmost accuracy. However, in relation to the visual representations, bhawikabajaj.com disclaims any guarantee or warranty of the exactness of such visual representation or description of the product as ordered by You, with the actual product ultimately delivered to You. Please note that the appearance of the product when delivered may vary slightly for various reasons but it is certain that the quality of any products, services, information, or other material purchased or obtained by You through this Site will be as per Our standards.


    If a product offered by bhawikabajaj.com itself is not as described, your sole remedy is to return it in unused condition within the time frame of 7 days.


  • Sizing

    The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you. You also can send your garments measurements via any electronic form of communications such as email or whatsapp. User may note that bhawikabajaj.com will not be responsible for any kind of discrepancy in measurements sent by you.   

  • Product properties and wash care

    All of Bhawika Bajaj’s products are handcrafted using the finest natural fibers. The subtle variations in colour, texture and finish are intrinsic to handmade products. Our products involve crafts-based traditions of dying, weaving, and embroidery.


    Our garments are hand dyed with the goal of minimizing negative impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect - handloom by definition means uncertainty when it comes to uniformity. Silks must only be dry cleaned and flat ironed and stored under cover.


  • Colours

    We have done our best to display as accurately as possible the colours of the products shown on this Website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor display of any colour will be accurate. Colour may vary on the website from actual Colour of the product depending on your device’s screen properties and settings. Reds and blues tend to run. 


  • Links To Third Party Sites:

    This Site may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Bhawikabajaj.com or this Site. Bhawikabajaj.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Bhawikabajaj.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Bhawikabajaj.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Bhawikabajaj.com or this Site of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

  • Pricing:

    Prices for products are described on our Website and are incorporated into these Terms by reference. The List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product. Prices, products and Services may change at the discretion of Bhawikabajaj.com. In accordance with brand guidelines, prices might change when the stocks are replenished. Prices may vary for different geographies and this is at the discretion of the brand.


    Despite our best efforts, if a small number of items from our catalog is by chance mispriced or if we discover any mispricing, we will do one of the following:


    • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.


    • If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.


    Please note that this policy applies only to products sold and shipped by Bhawikabajaj.com.


  • Risk of loss/Shipping

    All items purchased from bhawikabajaj.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.


  • Delivery:

    Please note that Bhawikabajaj.com will at least take 3 - 4 weeks to get your order ready to be shipped as it will be made according to your choice of colour and measurement. Bhawikabajaj.com will make a maximum of two attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Bhawikabajaj.com reserves the right to cancel the order(s) at its discretion.


    An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.


    Sometimes, the delivery may take longer due to:

  • bad weather
  • flight delays
  • political disruptions
  • other unforeseen circumstances

    In such cases, we will contact you directly. Please check your emails on a regular basis for such updates. The Buyer agrees that title to the goods is transferred to the Buyer at the time of placing the Order and receiving dispatch confirmation, regardless of Shipping of Goods  which will be done in due course as a separate chargeable facility.


  • Duties and Taxes internationally

    All of Bhawikabajaj.com orders are shipped internationally from our warehouse in Guwahati, India to your provided shipping address. Due to the nature of international shipping, a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Bhawikabajaj.com takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.


    Please note that the above is not applicable for USA. Orders from USA are shipped on DDP (Delivery Duties Paid) mode.

  • Exchanges, return, and refunds

    In the unlikely event that something you ordered from bhawikabajaj.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with the original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 7 days from the date on which your order was delivered. Please contact us at info@bhawikabajaj.com to assist you with the same.


    A refund is offered only on merchandise sold at the maximum retail price, without any discount. Merchandise bought at discount is considered as final sale and hence is not eligible for refund or exchange. 


    In special cases, a refund is provided irrespective of the discount when:


  • The order is canceled prior to dispatch due to unavailability.
  • The product is returned due to a quality defect or damage during transit. 
  • The refund amount is credited to your initial payment account within 7-10 working days. 

  • Please note that the refund will either be initiated in your account wallet or the bank account details provided by You, the choice lies to the user. 

  • International Refunds

    We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if the merchandise delivered is different from what you had expected, please reach out to us at info@bhawikabajaj.com within 48 hours of receiving the order.


    Refunds on international orders do not include duties, taxes, and tariffs paid by the User.


  • Cancellation of Fraudulent/Loss to business Orders

    To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Bhawikabajaj.com reserves the right to cancel all past, pending, and future orders without any liability. Bhawikabajaj.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in the pricing of products on the website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the canceled orders may not be refunded.


    The customer may be considered fraudulent if any of the following conditions are committed:


  • Customer fails to produce adequate documents during the payment details verification.
  • Misuse of another customer's phone or email.
  • Customer uses invalid email and phone no.
  • Customer refuses to pay for an order.
  • Customers are involved in the snatch and run for any order.

    The customer may be considered a loss to business if any of the following conditions are fulfilled:

    • Customer with a very high return rate.
    • Invalid/Incomplete address cases.
    • Repeated requests for monetary compensation for petty issues.
    • Account for the customers falling in fraudulent or loss to business category may be blocked.


  • Cancellation of Bulk Orders

    Bhawikabajaj.com may cancel any orders that classify as 'Bulk Orders' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets the below-mentioned criteria and any additional criteria as defined by Bhawikabajaj.com:


  • Products ordered are not for self-consumption but for commercial resale.
  • Multiple orders placed for the same product at the same address, depending on the product category.
  • Bulk quantity of the same product ordered.
  • Invalid address given in order details.
  • Any malpractice used to place the order.
  • Any promotional voucher used for placing the 'Bulk Order' may not be refunded.

  • Process for Pilferage Claim

    If a customer raises a complaint for partial item/partial order through Customer Care. The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.


    An Email will be sent seeking/providing the following information:


  • Short description of the case (A few questions will be asked to help us understand the scenario).
  • The snapshots of the box (Try to cover the sides which look tampered/damaged as per the customer).

    The refund for prepaid orders will be done after investigation, which usually requires 7-10 business days. The process will include an investigation with the concerned departments.


    The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:

    • Customer fails to provide adequate information about the case.
    • Customer fails to provide snapshots of the packet and box (if any).
    • If an opened delivery was received, pilferage claims must be made the same day.
    • Customer must not dispose of the packaging for 3-4 days post-delivery as it might be needed for investigation at our end.


  • Termination:

    Bhawikabajaj.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms. If you or Bhawikabajaj.com terminates your use of the Website or any Service, Bhawikabajaj.com may delete any content or other materials relating to your use of the Service and Bhawikabajaj.com will have no liability to you or any third party for doing so.


    You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.


  • Disclaimer of warranties and limitation of liability

    This site is provided by Bhawikabajaj.com on an as-is and as-available basis. Bhawikabajaj.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.


    To the full extent permissible by applicable law, Bhawikabajaj.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Bhawikabajaj.com does not warrant that this site, its servers, or e-mails sent from Bhawikabajaj.com are free of viruses or other harmful components. Bhawikabajaj.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


    We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.

  • Indemnification

    You agree to defend, indemnify and hold Kanupriya, its respective officers, directors, employees, shareholders, associated entities, agents, successors, or assigns, nor any party involved in the creation, production, or transmission of this Website harmless from and against any and all claims, damages, costs, and expenses, including attorney’s fees, arising from or related to your use of the site.


  • Application Law

    By visiting bhawikabajaj.com, you agree that the laws of India, under the jurisdiction of High court of Assam, Nagaland, Mizoram and Arunachal Pradesh, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and bhawikabajaj.com or its affiliates.


  • Disputes

    Any dispute relating in any way to your visit to bhawikabajaj.com or to products you purchase through bhawikabajaj.com shall be submitted to confidential arbitration in Guwahati, India, except that, to the extent you have in any manner violated or threatened to violate bhawikabajaj.com intellectual property rights, bhawikabajaj.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act.


    The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


  • Severability

    Please refer to the other policies on our website. These policies also govern your visit to bhawikabajaj.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.